FAQ

Order

Can I place an order by telephone?

No, orders can only be generated via the shop. If you have any technical questions or about the parts, please get in contact to our Audi-Parts-Manager.

If there are any questions about handling the shop or technical problems, please contact the Administrator.

We have more than 20,000 different positions here on site. Parts that are ordered that we do not have in stock will be ordered directly from the manufacturer. If the parts can be delivered there and have been ordered by 3 p.m., we will have them delivered overnight to the next day. For you, this means that if the order was placed by 3 p.m. and the order was also completed with PayPal, your order will be sent out the next day and should usually be delivered on the following day. Parts that the manufacturer does not have in stock must be procured elsewhere. This takes about 2-3 working days. If it should take longer, we will inform you about it. Your goods will only be sent with DPD and no other service provider, this also means that deliveries to packing stations are not possible.

 

How does the delivery work ?

Can replacement keys be ordered?

Yes, but we need a copy of the identity card of the customer and a copy of the vehicle ticket to Fax +49 5175 30096-748 or by pdf in our contact form.